Refund policy

Refund Policy

Effective October 8, 2026

Return window. You may request a return within 2 days of the date your order is delivered. To qualify, items must be unused and in their original packaging, with all bats, the remote, and accessories included.

How to start a return. Contact us through the Contact page on our website within the return window, and include your order number and reason for return. We’ll reply with return instructions and the return address. Returns sent without contacting us first can’t be processed.

Return shipping. For change-of-mind returns, you’re responsible for return shipping costs. Original shipping charges aren’t refundable. We recommend a trackable shipping service, since we can’t issue a refund for a return we don’t receive.

Refunds. Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method within 5 business days. Your bank or card issuer may take an additional 5–10 business days to post the credit.

Damaged, defective, or incorrect items. If your order arrives damaged, if any bat or the remote doesn’t work, or if you received the wrong item, contact us within 7 days of delivery. Include your order number and a photo or short video of the problem. We’ll send a replacement or issue a full refund, including shipping, at no cost to you. In most cases you won’t need to send the item back. Defects that appear after this period are covered by our 1-year Limited Warranty.

Non-returnable items. Items that have been used or installed can’t be returned unless they’re defective. Gift cards are non-refundable except where required by law.

Exchanges. We don’t process direct exchanges. To get a different pack size, return your original item within the return window and place a new order.

Cancellations. You can cancel an order any time before it ships by contacting us through our Contact page. Once an order has shipped, it can’t be cancelled, but it may be returned under this policy.

Before you dispute a charge. If there’s a problem with your order, please contact us first. We can almost always resolve it faster than a bank dispute.